Shipping & Delivery Policy

Last Updated: 06/02/2026

At ABROCIA TECH INDIA PRIVATE LIMITED, we are committed to processing and delivering your electronic products safely, securely, and within the estimated delivery timelines. This Shipping & Delivery Policy explains our shipping locations, order processing times, delivery timelines, shipping charges, tracking procedures, and other matters related to the delivery of your order.

By placing an order through our website, you acknowledge and agree to the terms of this Shipping & Delivery Policy.

1. Shipping Locations

We currently provide shipping services across India.

We deliver to most serviceable locations, including metropolitan cities, non-metro cities, towns, and selected remote or rural areas, subject to courier service availability.

Current shipping coverage:

India: Available
International shipping: Not available
Remote and rural locations: Available subject to courier serviceability
P.O. Box deliveries: Subject to courier partner availability

Delivery to remote, rural, or difficult-to-service locations may require additional time.

We reserve the right to restrict delivery to locations that are not serviceable by our courier partners.

2. Order Processing Time

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification, where applicable.

Orders placed on Sundays or public holidays will be processed on the next working day.

Order processing may take longer in certain circumstances, including:

High order volumes
Product availability issues
Payment verification
Incorrect or incomplete customer information
Public holidays
Unexpected operational circumstances

Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided during checkout, where available.

3. Shipping Methods & Courier Partners

We use trusted courier and logistics partners to deliver orders to customers.

The shipping method and courier partner may vary depending on:

Product type
Product size and weight
Delivery location
Courier serviceability
Availability of logistics services

The courier partner assigned to an order may be selected by us based on operational and service requirements.

We do not guarantee that a specific courier company will be used for every order unless expressly communicated to the customer.

4. Estimated Delivery Time

Estimated delivery time after dispatch is generally as follows:

Delivery Location	Estimated Delivery Time
Metro Cities	2–4 business days
Non-Metro Cities	3–6 business days
Remote / Rural Locations	5–8 business days

These timelines are estimates only and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier availability, weather conditions, public holidays, transportation delays, and other circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before the customer completes the order.

Shipping charges may depend on factors such as:

Delivery location
Product weight and dimensions
Order value
Shipping method
Special handling requirements

Free shipping may be offered on selected products, promotional offers, or qualifying order values. Where applicable, the free-shipping eligibility will be displayed on the website or during checkout.

Additional shipping or handling charges may apply to certain remote or difficult-to-service locations.

6. Order Tracking

Once your order has been dispatched, tracking details may be provided through email, SMS, or other available communication channels.

Customers can use the tracking number or tracking link provided to monitor the shipment through the applicable courier partner’s tracking system.

Tracking information may take some time to become active after the shipment is handed over to the courier.

If tracking information does not update for an extended period, customers may contact us at info@abrocia.com for assistance.

7. Delivery Attempts

The courier partner may make one or more delivery attempts at the address provided by the customer.

Customers are responsible for providing:

Complete delivery address
Correct PIN/ZIP code
Valid phone number
Accurate recipient information

If the recipient is unavailable, the courier partner may attempt delivery again or contact the recipient using the provided contact details.

Additional delivery attempts are subject to the courier partner’s policies.

8. Failed or Undelivered Orders

An order may not be delivered due to circumstances including:

Incorrect or incomplete address
Incorrect PIN code
Recipient unavailable
Recipient refusing delivery
Invalid or unreachable phone number
Courier serviceability limitations
Multiple unsuccessful delivery attempts
Customer not responding to courier communications

If an order is returned to us because delivery could not be completed, we may contact the customer to determine whether the order can be reshipped.

Additional shipping charges may apply for reshipment where the failed delivery resulted from incorrect address information, customer unavailability, refusal of delivery, or other circumstances attributable to the customer.

9. Lost or Missing Shipments

If a shipment appears to be lost, significantly delayed, or marked as delivered but has not been received, customers should contact us at info@abrocia.com as soon as possible.

We will coordinate with the relevant courier partner to investigate the shipment status.

Customers may be requested to provide information or confirmation necessary for the investigation.

Where the courier confirms that a shipment has been lost, we will review the matter and take appropriate action in accordance with our applicable order, refund, and replacement policies.

10. Damaged Packages

Customers are advised to inspect the package at the time of delivery.

If the outer packaging appears visibly damaged, opened, tampered with, or otherwise compromised:

Do not accept the shipment where refusal is reasonably possible.
Inform the courier delivery personnel about the issue.
Take clear photographs and/or videos of the package and visible damage.
Contact us immediately at info@abrocia.com.
Provide the order number and relevant photographs/videos for verification.

If damage is discovered after accepting the package, please contact us as soon as possible so that the matter can be reviewed.

Any replacement, refund, or other resolution will be subject to verification and the applicable Refund & Return Policy.

11. Incorrect, Missing, or Damaged Products

If you receive:

A product different from what you ordered
A damaged product
A product with missing components
An incomplete shipment

please contact us promptly at info@abrocia.com with your order number and supporting photographs/videos.

We may request additional information or evidence to investigate the issue with our fulfillment or courier partners.

Resolution will be handled in accordance with our applicable Refund & Return Policy.

12. Address Changes

Customers may request a change to the delivery address before the order is shipped.

Once an order has been dispatched, address changes may not be possible.

Customers should contact us as soon as possible if they need to modify their delivery address.

We cannot guarantee that an address-change request received after order processing can be accommodated.

13. Order Cancellation Before Dispatch

Customers may request cancellation of an order before the order has been shipped, subject to the applicable cancellation terms.

To request cancellation, contact us at:

Email: info@abrocia.com
Phone: +91 7303802741

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return or refund procedure.

Any eligible refund will be processed in accordance with our Refund & Return Policy and the payment method used for the order.

14. Customs, Duties & Import Charges

We currently ship within India only and do not offer international shipping.

Therefore, international customs duties, import taxes, and international customs clearance charges are generally not applicable to our current shipping service.

If international shipping is offered in the future, applicable customs duties, taxes, clearance charges, or other destination-country charges may be the responsibility of the customer unless expressly stated otherwise.

15. Delays Beyond Our Control

Delivery timelines may be affected by circumstances beyond our reasonable control, including:

Severe weather
Natural disasters
Transportation disruptions
Courier operational issues
Government restrictions
Public holidays
Strikes or service interruptions
Incorrect customer information
Unexpected logistics disruptions
Other circumstances beyond our reasonable control

In such circumstances, we will make reasonable efforts to assist customers and coordinate with the relevant courier partner.

However, we cannot guarantee delivery within the original estimated timeframe when delays are caused by external circumstances.

16. Delivery to Remote Areas

Orders placed for remote, rural, or difficult-to-service locations may require additional delivery time.

Additional shipping or handling charges may apply where applicable.

If a location is not serviceable by our available courier partners, we may contact the customer regarding alternative delivery arrangements or cancellation of the order.

17. Customer Responsibilities

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

This includes:

Full name
Complete delivery address
City and state
PIN code
Valid phone number
Valid email address

ABROCIA TECH INDIA PRIVATE LIMITED will not be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.

18. Shipping Policy and Refund/Return Policy

This Shipping & Delivery Policy should be read together with our Refund & Return Policy, Terms & Conditions, and Privacy Policy.

Shipping-related issues involving damaged, incorrect, missing, or defective products may be handled according to the applicable terms of our Refund & Return Policy.

19. Contact Us

For questions regarding shipping, delivery, order tracking, failed deliveries, or shipment-related concerns, please contact us:

ABROCIA TECH INDIA PRIVATE LIMITED