Return & Refund Policy

Last updated: 06/02/2026

At ABROCIA TECH INDIA PRIVATE LIMITED, we strive to ensure complete customer satisfaction. If you are not satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

The product is damaged, defective, or wrong item delivered

The request is raised within [7 / 10] days of delivery

The product is unused, in original condition, and includes:

    • Original packaging

    • Accessories

    • User manuals

    • Invoice

Note: Certain products may not be eligible for return due to hygiene or manufacturer restrictions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or physically damaged products

Products damaged due to misuse or negligence

Software, downloadable products, or digital licenses

Items without original packaging or accessories

3. Return Process

To initiate a return:

Contact us at info@abrocia.comwithin the return period

Share your Order ID, product details, and reason for return

Our team will verify and approve the request

Pickup or return instructions will be provided

Do not send products without approval.

4. Return Shipping

For damaged or incorrect products, return shipping is free of charge

For other returns, shipping charges may be borne by the customer

Products must be securely packed to avoid transit damage

5. Inspection & Approval

Once we receive the returned product:

It will be inspected within 2–5 business days

Approval or rejection will be communicated via email

6. Refund Policy

If approved:

Refunds will be processed to the original payment method

Processing time: 5–10 business days

Shipping charges (if any) are non-refundable unless the error is from our side

7. Replacement Policy

Instead of a refund, you may choose a replacement, subject to product availability. Replacement processing timelines may vary.

8. Cancellation Policy

Orders can be cancelled before shipment only

Once shipped, cancellation is not allowed

Refunds for cancelled orders will be processed within 5–7 business days

9. Manufacturer Warranty

Some products may include a manufacturer warranty. In such cases:

Warranty claims must be handled directly with the brand service center

We assist with guidance but are not responsible for warranty service delays

10. Contact Us

For return or refund-related queries, contact us at:

ABROCIA TECH INDIA PRIVATE LIMITED
📧 Email: info@abrocia.com

📞 Phone: +91 7289876803
📍 Address: Innov8 OKHLA, 3rd Floor, 211, Okhla Indl. Estate Phase- III, New Delhi, South East Delhi, Delhi – 110020.